Frequently Asked Questions

Welcome to the ShoutSMS FAQ page. Here you'll find answers to the most common questions about our service, which allows you to send SMS to hundreds of people within seconds.

How many messages can I send?

You can send an unlimited number of messages using ShoutSMS. However, the number of messages you can send may depend on your account's credit balance and the terms of your service plan.

How do I import contacts?

You can import contacts via a CSV file through the ShoutSMS dashboard. Ensure your file contains properly formatted phone numbers and any additional information you wish to include.

What phone number can I use?

ShoutSMS allows you to use your existing phone number for sending messages. Alternatively, you can opt for a virtual number provided by ShoutSMS for a more professional setup.

How do I manage my account balance?

You can manage your account balance by logging into the ShoutSMS dashboard. From there, you can view your current balance, add credits, and review your transaction history.

Is there support available?

Yes, ShoutSMS offers customer support via email and soon live chat. You can reach out to our support team at [email protected] for assistance.